Like many businesses, we also collect information through cookies and similar technologies.
Cookies are small text files placed in your browser’s storage. They help us collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit https://allaboutcookies.org
We use cookies in a range of ways to improve your experience on our website, including:
There are a number of different types of cookies, however, our website uses:
Functionality – Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Aggregation – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for security purposes. We may also share online data collected through aggregation cookies with other GDPR compliant sub-processors.
You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
Request Feedback. We may use your information to request feedback and to contact you about your use of our Sites.
To enforce our terms, conditions and policies.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
List of Business Partners and Purpose of sharing:
| Business Partner | Contact Information | Type of Data Used | Why Data Needs to be Shared | Purpose of Processor |
|---|---|---|---|---|
|
Google OAuth2 https://policies.google.com/privacy?hl=en RateMyService use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. |
https://about.google/contact-google/ | Name and email of contacts. | To import Staff Members from the client's Google Company to enable on the RateMyService application for the use of Customer Feedback via. the email signature. | To act as an authentication gateway to access client's account information |
|
Azure AD (Microsoft) OAuth2 https://azure.microsoft.com/en-gb/support/legal/privacy-data-management/ |
https://azure.microsoft.com/en-gb/contact/ | Name and email of contacts | To import Staff Members from the client's Office365 account to enable on the RateMyService application for the use of Customer Feedback via. the email signature | To act as an authentication gateway to access client's account information |
|
Outscraper https://outscraper.com/privacy/ |
https://outscraper.com/contact-us/ | Google Company ID | To indicate/specify which Company ID the reviews should be fetched from | To provide the chosen Company ID's reviews |
|
Stripe https://stripe.com/en-gb-us/privacy |
https://stripe.com/contact | Name, Surname, Card credentials | To create a customer profile and link card credentials to the Stripe profile | To make payments |
|
Mandrill/Mailchimp https://mailchimp.com/legal/ |
https://mailchimp.com/contact/ | Everything pertaining to emailing - Email Address, Staff Member Name, Data in Notifications such as Customer Feedback (customer name, message, rating), Customer Reviews (fetched Google Review) | To create an email | To act as an email server to send emails |
|
Google Maps API https://policies.google.com/privacy?hl=en |
https://about.google/contact-google/ | Name of Google Company and/or chosen Company Id, URL, identifier, company rating average and review count |
1. For the use of the client to determine/verify which Google Company they want to receive
reviews for. 2. For the use of the functionality to fetch reviews from the specified Google Company using Outscraper |
Provide an autocomplete list of Google Companies that are similar in same with their Company Id, rating average and review count |
|
Tawk.to https://www.tawk.to/legal/ |
https://www.tawk.to/contact-us/ | Name, Email Address. | To create support ticket or start online chat service using Tawk.to. | Provide users support in real time or allow them to create a support ticket. |
|
ReCaptcha https://policies.google.com/privacy?hl=en |
https://about.google/contact-google/ | IP address. Resources loaded, including styles or images. User Google account information. Behavior, like scrolling on a page, moving the mouse, clicking on links, time spent completing forms, and typing patterns. https://www.google.com/recaptcha/about/ | To protect the website from spam, abuse and to identify bots and other malicious software. | To protect the website from spam, abuse and to identify bots and other malicious software. |
|
Google Tag Manager https://policies.google.com/privacy?hl=en |
https://about.google/contact-google/ | Google Tag Manager may collect some aggregated data about tag firing. This data does not include user IP addresses or any measurement identifiers associated with a particular individual. https://support.google.com/ tagmanager/answer/9323295 ?hl=en | To improve the customer website journey across different devices. | Tag Manager helps to optimize tag deployment, reduce tag configuration errors and allows you to modify and deploy tags on your site instantly from a web-based interface. |
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 3 years, or from the moment of last given consent.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
We respect and comply with the EU General Data Protection Regulations (GDPR).
Some of the key ways we comply with these regulations are:
We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
In the event of a breach we will notify affected users within 24 hours of first having become aware of the breach.
Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
Once we have compared your (the subjects') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.
We allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to ‘controller’.
We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, you may email us at gdpr@ratemyservice.io or by post to:
11 Vlei Street,
Durbanville,
Cape Town,
South Africa,
7750
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact our Data Protection Officer. In written:
Dominic, Meulemans of DPO
11 Vlei Street,
Durbanville,
Cape Town,
South Africa,
7750
In the case you need additional assistance as a result of concern in regards to our DPO decision, you have a legal right to contact the European Data Protection Board in your country of residence. For more information about Member Organisations please follow the link: https://edpb.europa.eu/about-edpb/board/members_en
Last update: 2023/11/21